Akeeba Ticket System Pro 5.3.9

What's new?​

Joomla! 5 support. We have addressed the backwards incompatible changes introduced in the week leading to the release of Joomla! 5.0-Beta1. Please note that Joomla! 5 is still in beta and should not be used on production sites.

New email templates for edited posts. In the past, the same email template as the new ticket or ticket reply was used when editing the post (depending on whether it was the first post of a ticket or not). Now you have a...

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Bug fixes​

• [HIGH] Status filtering in the frontend no longer worked

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Bug fixes​

• [HIGH] Removing obsolete attachments did not delete any attachments

Miscellaneous changes​

• Improved display under Joomla 5's Dark Mode (backend only)

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New features​

• Added more variables to the assigned ticket email
• Updated environment stats collection code

Bug fixes​

• [HIGH] ATS Show On plugin fails on Joomla! 4.4 and 5.0
• [HIGH] Mailfetch no longer works with Microsoft mail accounts
• [LOW] Typo in the default email content for edited tickets sent to the ticket owner

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New features​

• Improved support for Joomla! 5.1's backend colour schemes

Bug fixes​

• [HIGH] Error displaying tickets to logged-in users when using the MySQLi driver in Joomla!
• [LOW] Unintended dependency to Joomla's compatibility plugin due to XML form filtering

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Bug fixes
[HIGH] Joomla! 5 cannot load ticket's UCM record due to b/c break
[HIGH] Joomla! 5.1.3 and 4.4.7 broke frontend pagination
Miscellaneous changes
PHP 8.4 compatibility: MD5 and SHA-1 functions are deprecated
Support for Joomla! 5.1's createQuery method in the db object
Workaround for Joomla! 5.1 CSS in alert DIVs

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New features​

• Show time spent per post in the post header (front- and backend)
• Show time spent per ticket in the backend Tickets page

Bug fixes​

• [HIGH] Fatal error when changing the ticket state, or saving custom field values

Miscellaneous changes​

• Support for backend table column selection and row multiselect

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New features​

• Accurate PHP CLI path in the Automation page
• Workaround for Joomla! 5.2 broken mail template layout
• You can now include the list of the ticket owner's user groups in manager emails

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