anne submitted a new resource:
Keyword check conversations - Notifies staff when a conversation contains certain keywords.
Read more about this resource...
Keyword check conversations - Notifies staff when a conversation contains certain keywords.
View attachment 4574
Description:
Notifies staff when a conversation contains certain keywords.
The add-on can send an email to a staff member and or create a new thread alerting staff members of keywords in a conversation message.
Features:
- New conversations are checked for keywords every 10 minutes.
- Separate email and or thread is created for each conversation message which contains keywords.
- Staff conversation messages are ignored.
- All...
Read more about this resource...