thanks to dear member @chavez updated Fluent Support Pro with a new update entry:
July 14, 2023
Read the rest of this update entry...
July 14, 2023
Read the rest of this update entry...
* Added - Support email cc
* Added - Option to set dedicated mailbox for webhook
* Added - Business box added in the workflow action and condition list
* Added - Support file attachment upload in third party (Google Drive and Dropbox)
* Added - Zendesk migrator
* Fixed - Work action ordering issue
* Fixed - Custom field required in conditional form
* Fixed - Conditional form rendering issue
* Fixed - Ticket create using API endpoint
* Fixed - Freshdesk migrator issue
* Fixed - Freshdesk migrator issue
* Fixed - Added a few missing translations
* Fixed - Summary report issue fixing for products and business inbox
* Fixed - File upload and view issue for 3rd party
* Improved File Upload
* Dropbox and Google Drive File Upload Issues Fixed
* Full Rewrite of the File Upload & Remote Driver System
* Improved UI
* Added - Trigger Fluent CRM automation within workflow (Pro)
* Added - Agent feedback in ticket response (Pro)
* Added - Agent permission for save response as draft
* Added - New shortcode for agent title signature in the inbox settings
* Added - Custom registration field using hooks
* Fixed - Agent can assign ticket without permission
* Fixed - The time duration displayed for ticket creation and response creation is inconsistent
* Fixed - Open a new thread in email for every response...
* Fixed - Email Piping Ticket Created Discord Notification Issue fixed
* Fixed - Notification integration settings issue
* Fixed - Displaying an incorrect assigned agent name
* Fixed - Links open in same tab issue
* Fixed - Telegram reply issue
* Fixed - Required functionality is not working in the conditional field
* Fixed - Ticket status issue
* Added - Restrict business boxes for specific agents
* Added - Ticket search feature in customer portal
* Added - MemberPress Integration
* Added - Option to resume the migration process for the last incomplete ticket in Helpscout (Pro)
* Added - Display the exact time of ticket or response creation upon hovering over it in the admin portal
* Fixed - Attachment download issue in email piping
* Fixed - BetterDocs integration issue
* Fixed - Agent Only field isn't displaying into the ticket
*...
* Added - Activity Trends by Time of Day (Pro)
* Added - Integration with Fluent Boards (Pro)
* Added - Integrations Logs
* Added - Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro)
* Added - Duplicate or clone workflows (Pro)
* Added - Required option in product field (Pro)
* Fixed - If the site language is not set to English, the workflow always defaults to manual mode
* Fixed - Inbox identifier css issue in all tickets table
* Fixed...
* Added - Integration with OpenAI (Pro)
* Added - Product Filter and sorting option in customer portal
* Added - Email verification in sighup for customer
* Added - Two-FA in signing for customer
* Fixed - Freshdesk ticket migration issue
* Fixed - Response message not being saved correctly in the auto-close settings
* Fixed - Data remaining in the "Create Customer" form after creating a customer in the Customers module
* Fixed - Form not resetting after creating a new ticket on behalf of a...
* Fixed - Email verification vulnerability issue in signup
* Fixed - Customer portal ticket fetching vulnerability issue