RSTickets! Pro 3.2.4

RSTickets! Pro is a professional Joomla! HelpDesk ticketing system that has a high level of personalization and will meet all of your customer support needs. A help desk ticketing system will allow you to provide prompt and efficient support to your clients. RSTickets!Pro comes by default with an integrated knowledgebase system, thus allowing staff members to decrease response...

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Version 3.0.3​

• Fixed - Search form was incorrectly showing the 'Customer' and 'Staff' inputs without clicking on the 'Advanced' button.

Version 3.0.2​

• Added - Option - 'Use btn-group On Radios' that can disable 'btn-group' in the frontend to work around 3rd party templates that don't handle this class.

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• Fixed - When 'Use the Joomla! editor for writing messages' was set to 'No' emails sent were not preserving new lines.

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• Fixed - 'Hide Department for User Groups (Customers)' could not be deselected.
• Fixed - Some PHP notices could appear in the backend when running PHP 8.1

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02 Sep 2022

Version 3.0.17​

• Fixed - 'Calendar' custom field date was saved incorrectly if timezone was set to -UTC.
• Fixed - Time Spent was calculated incorrectly in the ticket listing view.

31 Aug 2022

Version 3.0.16​

• Fixed - 'Time Spent' was incorrectly calculated in the 'Tickets' view when total time spent was less than 1 hour.

25 Aug 2022

Version 3.0.15​

• Fixed - Calendar field was...

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09 Jan 2023

Version 3.0.18​

• Updated - 'Assigned To' dropdown will now only show the current ticket's departments.
• Fixed - IPv6 addresses could not be stored in Joomla! 4 or were truncated in Joomla! 3
• Fixed - Clearing the 'From' or 'To' calendar fields in Joomla! 3 would not reset the tickets search.
• Fixed - Some custom fields could throw an error on PHP 8.1

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13 Jan 2023
Version 3.0.19
Added - 'Reply To' and 'Reply To Name' options for the email setup.
Updated - IP address now takes into account the 'Behind Load Balancer' setting from Global Configuration.
Updated - Bumped minimum requirements to use Joomla! 3.9.0+
Updated - Some CSS declarations for the Dashboard menu item.
Fixed - Captcha rendering on PHP 8.1+ could throw some deprecated notices.

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• Fixed - On some servers the 'Select User' modal would load an incorrect URL when SEF is turned on.

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