thanks to dear member @theresa submitted a new resource:
Support Tickets To Progress For WHMCS - It is important for customers to know whether a request is already being processed.
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Support Tickets To Progress For WHMCS - It is important for customers to know whether a request is already being processed.
Automatically change the ticket status after opening
It is important for customers to know whether a request is already being processed. A simple change in the status of the ticket is often enough to signal that something is happening.
Automatically changes the status after opening a ticket
In many companies, incoming requests are opened quickly and then prioritized accordingly. For the customer, it looks like nothing is happening until the answer is...
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